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Showing posts with the label listen

Vision: Leadership begins with seeing what is there

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When you think of the word "vision," two quite opposite things come to mind. One is physical sight: the ability to see what is in front of you. The other is a more grand and sweeping concept of how the world could be different than it is. Understanding the link between these two apparent opposites is the key to improving the way you walk into your future. It's always a good idea to begin with what we can test. You can play different games to find out how good you are at recognizing what you can see with your physical eyes. We all have been guilty of searching for something that is right in front of us and of walking through a room (or a textbook) and instantly forgetting what we have seen there. Our visual awareness is a bit sketchy. Perhaps we need another word. We distinguish between hearing (which is a physical capacity) and listening (which is something we do with our attention). We don't have the same distinction with our eyes: we see something with our physi...

How to understand other people better

How many times a day do you hear what someone says and wish you understood what they meant. Vocabulary is one kind of language barrier: if you don't understand the words being said, it's hard to grasp an overall meaning. But sometimes language itself is the barrier: you understand all the words and yet they don't add up to understanding what is being said. You are focused on the words and losing the message. There's a better way to listen so that you understand. Before you get caught up in what the words mean, pay attention to the experience of the communicator. Notice changes in their emotions or attitudes as they speak. Where are they more tense or more relaxed? What changes do their words trigger in them? These changes carry as much of the message as the dictionary meaning of the words. The best listeners don't worry about the meaning of the words until they have a good idea how those words are changing the speaker. Here's an exercise. With people we know...